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DigitalXRAID Retains Prestigious ISO 20000 IT Service Management Certification

News Release

  • Following an external audit, DigitalXRAID have been recommended for recertification 
  • Retaining the ISO 20000 certification provides customers with the confidence that DigitalXRAID are following best practice for IT Service Management 

DigitalXRAID, an award-winning managed security service provider, has retained ISO 20000 certification. The certification is the highest standard that can be achieved in IT Service Management. Re-certification has been recommended following an external audit, conducted by BSI. 

ISO 20000 standards describe best practice for IT Service Management and helps organisations looking to achieve certification to measure service levels. External audits are designed to assess performance against these ISO 20000 standards. ISO 20000 certification is primarily adopted to ensure that services are running smoothly and if any areas of improvement are needed. 

The highest quality of service is essential in any business. This is especially pertinent for managed security service providers who must provide a highly trusted service to customers. 

The ISO 20000 certification and continuous auditing is essential for DigitalXRAID to be able to evaluate how effective their delivery of managed security services is. As a business, DigitalXRAID is constantly assessing performance levels to ensure that customers receive the highest level of service possible. 

Following the implementation of an IT Service Management System (SMS) that complies with ISO 20000 and enhances business practices and operations, the certification demonstrates to customers and partners that DigitalXRAID is committed to the highest quality service and gives confidence that no downtime or delayed requests will be experienced. For customers who mandate that providers demonstrate compliance with ISO 20000, DigitalXRAID is armed with the certification to provide complete confidence. 

Scott Goodwin, COO and Co-Founder at DigitalXRAID said: “The entire business is committed to delivering exemplary service to our customers. It’s one of our core values that motivate our teams day-to-day. This can be seen in our ISO 20000 re-certification, which has been a whole company initiative. We’re delighted to be officially recognised by BSI as achieving the highest level of IT Service Management.” 

DigitalXRAID will continue to assess and improve services and to maintain this prestigious certification for years to come. 

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About DigitalXRAID 

DigitalXRAID is an award-winning managed security services provider with 25+ years’ experience, dedicated to providing our clients with state-of-the-art cyber security solutions. We specialise in Vulnerability Management, Threat Intelligence, Information Security, PCI-DSS, Penetration Testing, Managed Security Services, Security Consultancy, and offer a fully managed Security Operations Centre (SOC) for your complete cyber security protection.  

We’re serious about security and compliance and have some of the highest qualified professionals in the country ready to safeguard your security. We are one of the elite few who hold both CHECK and CREST certifications alongside Cyber Essentials Plus, IASME Gold Standard, ISO 27001, and ISO 9001 accreditations.  

With our cutting-edge tools and techniques, we’ll protect your business 24 hours a day, 365 days a year. We’ll shield you from cyber threats, safeguard your digital assets and ensure you stay two steps ahead of the criminals. We’re your best defense against cyberattacks and when you choose DigitalXRAID, you’re choosing the finest cyber security team for your business. 

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We’re trusted by the UK Government as Crown Commercial Service providers as well as being accredited by two of the leading cyber security governing bodies. Our ISO9001 certification means you can rest assured our processes and approach are market leading.

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