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DigitalXRAID demonstrates reliability and high quality of service with ISO 20000 certification

News Release

DigitalXRAID, an award winning managed security service provider, has achieved the highest standard in managed IT Service Management, with no non-conformances identified in a recent surveillance audit, conducted by BSI.

High quality service is essential in any business, and IT security services are certainly no exception. ISO 20000 describes the standard best practice for service management, and helps organisations looking to achieve certification to measure service levels and assess their performance. ISO 20000 certification is primarily adopted to identify if services are running smoothly and if there are any areas of improvement needed.

The ISO 20000 certification and continuous auditing is essential for DigitalXRAID to be able to evaluate how effective their delivery of managed security service is, plus constantly assess performance levels to ensure that customers receive the highest level of service possible.

Following the implementation of an IT Service Management System (SMS) that complies with ISO 20000 and enhances business practices and operations, the certification demonstrates to customers and partners that DigitalXRAID is committed to the highest quality service and gives confidence that no downtime or delayed requests will be experienced. For customers who mandate that providers demonstrate compliance with ISO 20000, DigitalXRAID is armed with the certification to provide complete confidence.

Scott Goodwin, COO and Co-Founder at DigitalXRAID said: “From executive management to technical service to back office teams, the whole of DigitalXRAID is committed to the delivery of exemplary service to our customers. We’re delighted to be officially recognised by BSI as achieving the highest level of service and certification.”
DigitalXRAID will continue to constantly assess and improve service and operations to maintain this prestigious certification for years to come.

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