How Victorian Plumbing gained full visibility and remediation control of cyber threats with an outsourced SOC service
Victorian Plumbing
Case Study
The Requirement
Victorian Plumbing is the UK’s largest bathroom retailer, headquartered in the North West of the UK, selling a huge range of modern and traditional bathroom products on its online store as well as in its showrooms.
Victorian Plumbing is passionate about providing the best possible shopping experience for its customers throughout each stage of the process, from browsing and ordering, to receiving goods. Victorian Plumbing’s key aim is to make the whole process as safe and easy as possible.
Following an internal gap analysis and ISO 27001 certification process, a roadmap to enhance Victorian Plumbing’s security posture and therefore the safety and protection of its customers had been defined. One of the priorities on the roadmap was to gain better visibility by implementing a Security Information and Event Management (SIEM) system. However, the internal IT team at Victorian Plumbing wouldn’t have the bandwidth or specialist skills needed to address any alerts and remediation.
Victorian Plumbing’s IT team decided that the best solution was to find a cybersecurity partner to outsource the SIEM solution to. Working with its IT service provider, Victorian Plumbing engaged with specialist providers to consult on the cybersecurity protection options available, and the best solution for its requirements.
For more information read the full case study.
“The DigitalXRAID team are really helpful and extremely knowledgeable. They know their stuff and have spent time to understand our business so they can anticipate what we need.
The whole team is very easy to work with and very quick to respond to, and turnaround any requests.”
Tony Volpe, Head of Infrastructure and Security, Victorian Plumbing
The Solution
DigitalXRAID consulted with Victorian Plumbing and its IT Service Provider on the specific business challenges and requirements, including its infrastructure set up. DigitalXRAID’s Security Operations Centre (SOC) service was identified as the best solution to requirements, providing 24/7 security monitoring and remediation.
The Security Operations Centre (SOC) service has SIEM & Log Management at its core that aligns to the MITRE framework. This is integrated with other industry leading tools to also provide features such as Asset Management, IDS & IPS, Threat Detection, Endpoint Detection & Response (EDR), Threat Intelligence (CTI), Dark Web Monitoring, Continuous Vulnerability Monitoring, and File Monitoring. This makes it a true Extended Detection & Response (XDR) solution to provide complete protection for Victorian Plumbing across its entire attack surface.
As part of the SOC service, specialist SOC analysts would be monitoring Victorian Plumbing’s infrastructure and systems on a 24/7 basis and taking action against any threats within minutes to protect business operations and customer data.
Following the agreement of a Design Document, data sources were integrated into Victorian Plumbing’s security management platform and tested, so the service could be fully deployed to start the 24/7/365 monitoring as soon as possible.
For more information, read the full case study.
The Results
Through the SOC service and access to the customer portal, Victorian Plumbing’s internal IT team now has the visibility needed to fully understand the cyber threats they face. DigitalXRAID and Victorian Plumbing work very closely together to ensure that the security of business operations and customer data is paramount.
The Security Operations Centre (SOC) service enhances Victorian Plumbing’s overall security posture and reduces risk, without the need for any additional strain on internal IT resources. DigitalXRAID has identified any threats very early on in the attack chain, and these threats have been mitigated very quickly before a breach can occur. With machine learning (ML) and Generative AI built into Victorian Plumbing’s SOC solution, any issues or events that are alerted are dealt with using well defined automation rules or by DigitalXRAID’s SOC team, within minutes.
The insight that DigitalXRAID’s SOC team gain across various customer environments, as well as the years of experience and industry accreditations held, provide an aggregate value for threat intelligence and monitoring that a single organisation couldn’t achieve alone. Victorian Plumbing benefits from the ‘one affected, all protected’ extended threat detection (XDR) powered SOC service that DigitalXRAID provides.
The SOC team neutralise any incidents within an average of 8 minutes. Incidents and activity are visible in real-time through DigitalXRAID’s unified security portal dashboard.
To see how DigitalXRAID could help you protect your systems, applications and data, get in touch with our team of experts today.
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