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Cyber Security Incident Response Service
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When a cyberattack hits, every minute matters. Ransomware encrypts your files. Business email compromise drains accounts. Data exfiltration puts your customers, your regulatory standing, and your reputation at risk.
DigitalXRAID is a CREST-accredited and NCSC-assured Cyber Incident Response (CIR) Level 2 Assured Service Provider — one of a select group of organisations in the UK to hold this government-backed recognition. When the worst happens, you get help that's been independently assessed against the most rigorous standards the UK government sets for incident response.
The NCSC recommends all UK organisations use an NCSC-assured provider when managing a cyber incident. We're on that list.
Cyber emergency right now? Call 0800 066 4509 — 24/7/365.
Under active attack? Don’t wait. Call immediately and our team will support you without delay.
CREST-accredited and NCSC-assured CIR Level 2
24/7/365 access to specialist incident responders
Rapid investigation, containment and eradication
ICO breach notification support included
Retained or on-demand - your choice
Peace of mind - day or night
What is a Cyber Security Incident Response Service?
A cyber security incident response service activates the moment you suspect or confirm a cyberattack. It covers every stage of the response — from initial triage and investigation through containment, eradication, and recovery — and closes with a full post-incident report and hardening recommendations.
It’s not just about stopping the immediate threat. It’s about understanding how the attacker got in, what they accessed, what your legal obligations are, and what needs to change.
Why Can’t You Automate Incident Response?
No automated tool can fully replace expert human judgement in a live incident. Attacks like ransomware, advanced persistent threats (APTs), supply chain compromises, and insider-led data exfiltration involve too many variables for automation to handle alone. DigitalXRAID’s analysts have direct, hands-on experience handling the full range of attack types across regulated industries.
What Can Trigger the Need for Incident Response?
- Ransomware deployment or unexpected system encryption
- Unusual account activity or credential compromise
- Unexplained data transfers or suspected exfiltration
- Phishing attacks that have resulted in a compromise
- Business email compromise or fraudulent payment activity
- Security alerts your internal team can’t explain or rule out
- Any incident that may require ICO notification under UK GDPR
If you’re not sure if what you’re seeing is a breach, that uncertainty alone is a reason to call.
Discuss your cyber security options
Get in touch today to speak to an expert and secure your business, or call us on 0800 090 3734
How Does Our Cyber Incident Response Service Work?
1. Identification and Triage
We assess what’s been affected, determine the nature of the attack, and identify the initial point of compromise — giving us a clear picture before action begins.
2. Containment
We isolate affected systems, revoke compromised credentials, and block attacker-controlled infrastructure. Speed here directly limits the damage.
3. Eradication
Malware removed. Vulnerabilities closed. Backdoors eliminated. We don’t declare eradication complete until we’re confident the attacker has no remaining foothold.
4. Digital Forensics
We determine the root cause. How did the attacker get in? What did they access? What was taken or altered? This is essential for regulatory reporting, insurance claims, and legal proceedings.
5. ICO Notification Support
If personal data is involved, you may have 72 hours to notify the Information Commissioner’s Office under UK GDPR. Many organisations find this one of the most stressful parts of the entire process.
DigitalXRAID handles this with you. We assess whether a report is required, advise on what to submit, and support you through the notification. You won’t be navigating the ICO alone.
6. Incident Report and Recommendations
You receive a full written report covering what happened, the technical impact, actions taken, and practical recommendations to reduce your exposure. Written for your security team, your board, your insurer — and your regulator if needed.
What Does Our Cyber Incident Response Service Include?
DigitalXRAID’s cyber incident response service is a comprehensive, end-to-end capabilities:
- 24/7/365 incident response access
- Dedicated cyber emergency line
- Rapid incident triage and scoping
- Containment and eradication
- Digital forensics and root cause analysis
- ICO breach notification support
- Post-incident report and recommendations
- Threat modelling and pre-incident benchmarking
- Retained and on-demand engagement options
Discuss your cyber security options
Get in touch today to speak to an expert and secure your business, or call us on 0800 090 3734
Why CREST and NCSC Assurance Matters in Incident Response
Not all incident response providers are equal. In a crisis, the difference between an assessed, government-recognised provider and one that simply claims the capability can be significant.
NCSC CIR Level 2 — What It Means for You
CIR Level 2 is specifically designed for organisations facing common, financially motivated attacks: ransomware, business email compromise, phishing-led breaches, and data exfiltration. It covers the vast majority of incidents affecting UK private sector businesses, public sector bodies, local authorities, and charities.
Holding CIR Level 2 status isn’t self-certification. It requires independent assessment against the NCSC’s technical standards, delivered through CREST as the approved assessment body. DigitalXRAID has passed that assessment. You can verify our status directly on the NCSC’s assured provider list.
CREST Accreditation — The Gold Standard
CREST accreditation means our services and our people have been assessed against internationally recognised standards for quality and competence. For DigitalXRAID, CREST accreditation spans our Security Operations Centre, Cyber Incident Response, and Penetration Testing services.
“The NCSC recommends that all UK organisations use an NCSC-assured Cyber Incident Response provider when dealing with cyber incidents.”
— National Cyber Security Centre
Retained vs On-Demand Cyber Incident Response: Which Do You Need?
Retained Incident Response
The right choice if you’re in a regulated sector, handle significant volumes of sensitive data, or have assessed your threat exposure and know the risk you’re carrying.
What you get with a retainer:
- Pre-agreed response times and SLAs
- A team already briefed on your environment and key contacts
- Priority access ahead of on-demand engagements
- Proactive threat modelling and pre-incident preparation
- Faster time-to-containment when it counts
For most organisations, the cost of a retainer is negligible against the cost of an uncontained breach.
On-Demand Incident Response
The right starting point if you’re dealing with an active incident now, haven’t yet formalised your incident response arrangements, or need expert support for a specific incident without a long-term commitment.
Discover the Latest Global Cyber Threats via the Threat Pulse
Our Security Operations Centre analysts share the top monthly global cyber threats and remediation recommendations to help businesses like yours protect themselves. Take a look below, and see what’s new.
Why Choose DigitalXRAID's Cyber Incident Response Service?
Government-Recognised Assurance
CREST-accredited and NCSC-assured CIR Level 2 — independently assessed, government-backed, and verifiable on the NCSC’s own provider list.
Outcome-Led Response
You need the attack contained before it reaches your customer data. You need systems back online before revenue flatlines. You need to know what to tell your board and your regulator. Our service is built around those outcomes.
Full-Spectrum Security Intelligence
Our incident response team operates alongside our 24/7 CREST-accredited Security Operations Centre — drawing on live threat intelligence and active monitoring data to respond faster and with greater precision than a standalone IR provider can.
ICO and Regulatory Expertise
We have the regulatory expertise to guide you through ICO notification from start to finish — assessing whether a report is required, drafting the notification, and advising on your obligations to affected data subjects. The 72-hour clock starts the moment you’re aware. We help you meet it.
Ready for What’s Coming
The UK’s Cyber Security and Resilience Bill will extend mandatory 24-hour incident reporting to a significantly wider set of organisations. If you’re not already prepared for rapid incident reporting, now is the time. DigitalXRAID can help you get ahead of it.
Read the 8 Steps for Effective Incident Response
Before an incident happens is the right time to sharpen your knowledge. Read our free, expert-led guide to building your incident response capability.
Discuss your cyber security options
Get in touch today to speak to an expert and secure your business, or call us on 0800 090 3734
Frequently Asked Questions: Cyber Incident Response.
NCSC CIR Level 2 is a government-backed assurance status for cyber incident response providers, independently assessed against the NCSC’s technical standards via CREST. Level 2 covers common, financially motivated attacks — including ransomware, business email compromise, and phishing-led breaches — affecting the vast majority of UK organisations. It’s the level the NCSC recommends buyers insist on when selecting an incident response provider.
A retainer gives you pre-agreed priority access, guaranteed SLAs, and a team already familiar with your environment — faster response, less friction in a crisis. On-demand is engaged at the point of need, without prior commitment. Retainers suit regulated organisations or those with assessed risk exposure; on-demand suits organisations responding to an active incident or exploring their options for the first time.
It depends on the complexity and scope of the attack. A contained ransomware incident in a smaller environment can be resolved within days. A sophisticated, multi-stage intrusion across an enterprise network may take weeks. The priority is always to contain the threat as quickly as possible to limit business impact, with full investigation and reporting completed in the days following containment.
If you’re seeing unexplained system behaviour, unusual account activity, ransomware messages, suspected data exfiltration, or any alert your internal team can’t conclusively rule out, you need to make the call. DigitalXRAID can help you triage the situation and determine whether a full response engagement is required. When in doubt, call.
Under UK GDPR, organisations must notify the ICO within 72 hours of becoming aware of a personal data breach that poses a risk to individuals’ rights and freedoms. Failure to notify can result in significant fines and regulatory enforcement action, on top of reputational consequences. DigitalXRAID supports clients through the entire notification process — from assessing whether a breach is reportable to submitting the notification.
Yes. Ransomware is one of the most common incident types we respond to and is explicitly covered under our NCSC CIR Level 2 assurance. Our team handles ransomware triage, containment, recovery, and post-incident hardening. If you’re experiencing a ransomware attack right now, call 0800 066 4509 immediately.
Protect Your Business & Your Reputation.
With a continued focus on security, you can rest assured that breaches and exploits won't be holding you back.
