How MACS protected sensitive customer data and the wider business with an outsourced SOC service
MACS EU
Case Study
The Requirement
MACS is a Systems Integration Consultancy helping asset-intensive industries maximise the value of their assets. For more than 30 years, its digital transformation solutions have enhanced companies across Europe and the UK in everything from Facilities Management and Manufacturing, to Transport, Oil & Gas, Utilities and Government. MACS also delivers professional services including consultancy, project management, customer support and training.
MACS strives to create the greatest possible offerings in the fields and to provide a stable and reliable organisation for customers, vendors, partners, and colleagues.
As part of this, MACS makes cybersecurity protection a key aim for the company.
MACS works with customers that deal with highly sensitive information and accredited environments. As a result of that, MACS needed to ensure that data was protected. MACS identified that it needed an event and incident management capability to be able to have visibility of environments and systems and immediately flag and remediate any issues.
For more information read the full case study.
“IT security officers don’t trust easily, by nature. The DigitalXRAID team were down to earth and showed a deep understanding and expertise. This immediately gave me the assurance that they were the provider we wanted to work with.
DigitalXRAID aren’t trying to sell you solutions. They are genuinely working to constantly improve the service they offer.
DigitalXRAID have a very high technical skill set and level of delivery. The teams we work with feel like they’re part of my own team and I couldn’t ask for more.”
Dan O’Mahoney, Technical and Cybersecurity Practice Lead, MACS
The Solution
DigitalXRAID’s CREST Accredited Security Operations Centre (SOC) service was chosen as the best solution for MACS to protect its customers effectively. The SOC team are a group of highly qualified security professionals, trained to the highest industry standards with recognised certifications across an array of technologies and industry accreditations. They now work closely with the IT team at MACS as a true partner and extension of its internal department.
The Security Operations Centre (SOC) service has SIEM & Log Management at its core that aligns to the MITRE framework. This is integrated with other industry leading tools to also provide features such as Asset Management, IDS & IPS, Threat Detection, Endpoint Detection & Response (EDR), Threat Intelligence (CTI), Dark Web Monitoring, Continuous Vulnerability Monitoring, and File Monitoring. This makes it a true Extended Detection & Response (XDR) solution to provide complete protection.
Following the agreement of a Design Document, data sources were integrated into the security management platform built for MACS, and thoroughly tested, so the service could begin to be deployed and start the 24/7/365 monitoring as soon as possible.
Once deployment had started, DigitalXRAID’s SOC service analysts would be monitoring all infrastructure and systems on a 24/7 basis for MACS, taking action against any threats within minutes to protect business operations and customer data.
For more information, read the full case study.
The Results
The SOC service that DigitalXRAID provides MACS now has full visibility of all infrastructure and systems to be able to monitor and detect any threats or suspicious activity on a 24/7/365 basis. DigitalXRAID and MACS work very closely together to ensure that the security of its business operations and data is paramount.
The Security Operations Centre (SOC) service enhances MACS’s overall security posture and reduces risk, without the need for any additional strain on internal IT resources.
The insight that DigitalXRAID’s SOC team gain across its customer environments, as well as the years of experience and industry accreditations held, provide an aggregate value for threat intelligence and monitoring that a single organisation couldn’t achieve alone. MACS benefits from the ‘one affected, all protected’ threat intelligence ‘Hive’ and a future-proofed extended threat detection (XDR) powered SOC service.
DigitalXRAID has successfully mitigated any incidents that MACS has experienced, such as a phishing attack and unauthorised log in. DigitalXRAID not only uncovered that the malicious attachment had been opened and the log in coming from another country, but the SOC analysts also provided advice and guidance on where MACS should be looking in internal systems for remediation, working closely together to ensure that MACS wasn’t adversely affected.
Following the success of the initial SOC service deployment, MACS is also working hand in hand with DigitalXRAID to extend the protection across its O365 environment and integrating with its ticketing systems to widen its cybersecurity incident response. MACS are also working closely with DigitalXRAID to expand on capabilities including guidance on enhanced Microsoft licensing.
To see how DigitalXRAID could help you protect your systems, applications and data, get in touch with our team of experts today.
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