How EcoOnline protected its customer data with an outsourced Security Operations Centre (SOC) service from DigitalXRAID
EcoOnline
Case Study
The Requirement
EcoOnline provide environmental health and safety software to make it easier for businesses to protect their workforces and the planet. Intuitive suite software solutions cover Chemical Safety, Sustainability Reporting, and all aspects of Environmental, Health, and Safety (EHS) including Learning and Training.
EcoOnline is trusted by more than 10,000 clients in multiple industries across the globe. It enables organisations of all sizes to take control of their operational and EHS risks and keep employees safe.
The EcoOnline business has grown substantially over the past few years, with more personally identifiable information being handled across the expanding customer base. EcoOnline’s customers have an expectation that the service they are provided is secure and that their data is being kept safe.
EcoOnline wanted to partner with an organisation that specialised in cybersecurity to sit alongside existing teams, provide consultation and augment the existing in-house team with specialist skills and expertise.
For more information read the full case study.
“Working with the DigitalXRAID team has been excellent. The SOC team are always vigilant, on the lookout for any cyber threats, and we have excellent detection and response times.
The team have spent a long time getting to know the threats and alerts that we see and have really taken the time to really get to know our estate and infrastructure set up.
This adds so much extra benefit to the service and the context around the alerts that we’re notified about.”
Brian Paxton, Chief Cloud Architect, EcoOnline
The Solution
DigitalXRAID took time to understand EcoOnline’s unique business challenges and requirements, including consultations with experts on the best solution for the organisation. Once all consultations were complete, it had been identified that DigitalXRAID’s CREST accredited Security Operations Centre (SOC) service would be the best solution to provide 24/7 protection of EcoOnline’s operations, solutions and customer data.
DigitalXRAID operates on a rapid deployment objective. Any systems that hold customer data or were operationally critical were prioritised to be protected immediately. This avoided any delay in deployment for EcoOnline’s most important assets – or months-long timelines to get the whole service set up before systems and networks were protected.
The SOC service has full visibility of all infrastructure and systems to monitor and detect any threats or suspicious activity on a 24/7/365 basis. As a vendor agnostic service that is based purely on customer needs, EcoOnline weren’t forced to rip and replace any existing tech stack or tooling.
The Security Operations Centre service includes a suite of services for advanced detection and response, including IDS & IPS Systems, SIEM & Log Management, Threat Mining, Endpoint Detection & Response and Dark Web and Vulnerability Monitoring.
For more information, read the full case study.
The Results
DigitalXRAID and EcoOnline work very closely together to ensure that security is paramount. The Security Operations Centre (SOC) service enhances EcoOnline’s overall security posture and reduces risk, without the need for any additional strain on internal IT resources.
DigitalXRAID operates as an extension of EcoOnline’s internal team. With the tools and the expertise that has been deployed, in the case of any attempted attacks on EcoOnline’s business, DigitalXRAID has identified any threats very early on, and these threats have been mitigated very quickly before a breach can occur.
The insight that the SOC analysts gain across various customer environments, as well as their years of experience and industry accreditations, provides an aggregate value for threat intelligence and monitoring that a single organisation couldn’t achieve alone. EcoOnline benefits from the ‘one affected, all protected’ extended threat detection (XDR) SOC service that DigitalXRAID provides.
The SOC team neutralise any incidents within an average of 8 minutes. Incidents and activity are visible in real-time through DigitalXRAID’s unified security portal dashboard.
Looking to the future, EcoOnline has a future-proof solution, with the scalability to flex as its infrastructure and client base grows over the next few years.
To see how DigitalXRAID could help you protect your systems, applications and data, get in touch with our team of experts today.
Protect Your Business & Your Reputation.
With a continued focus on security, you can rest assured that breaches and exploits won't be holding you back.
