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Five questions to ask your Internet installer

Five questions to ask your Internet installerYou decide to change your provider or, perhaps, have an Internet connection installed in your new apartment. One way to go would be to call an installer and quietly wait in the kitchen for the work to be done. But you can also turn this time to your advantage …

  • 08 Feb 2019
4 min read
Five questions to ask your Internet installer
You decide to change your provider or, perhaps, have an Internet connection installed in your new apartment. One way to go would be to call an installer and quietly wait in the kitchen for the work to be done. But you can also turn this time to your advantage and ask a few questions to help you figure out how to manage your home network and achieve a secure connection. In this blog, we have more than once given general tips on what to pay attention to when setting up your network. Yet many details may vary from one provider to the next and from one router model to the next, so you might want to put some questions directly to someone who knows a thing or two about your specific connection. 1. What should I do if my Internet service gets disconnected? If you suddenly go offline, the easiest thing to do is to call tech support. But you probably want to avoid listening to the “your call is very important to us” chant for 20 minutes at a time, especially when the first thing the call center people will do is suggest a few actions that require no professional assistance to accomplish, and which you can learn just as well from the installer who is connecting you this very minute. Most of the time, completing the basic steps by yourself will get you reconnected. But even if it doesn’t, at least you will know that your call time has not been spent for nothing. 2. How do I make my Wi-Fi inaccessible to outsiders? Wi-Fi uses radio waves that cannot be contained by walls, so your network will be visible not just to the gadgets in your own home, but also to anyone within a few dozen meters of the router, including in any shared vestibules or adjacent floors. Even if you have an unlimited plan and don’t mind sharing traffic, remember that people can use your network to compromise the devices connected to it. Thus, if your neighbor’s child downloads some malware while using your Wi-Fi connection, the infection may hit not just his own PC, but also your router, computer, smartphone, and everything else on your network. And if that kid happens to be an aspiring cybercriminal, he may even get hold of your files, browse your personal photos, or delete some important documents. A shady neighbor may use your Wi-Fi network (and therefore your IP address) to watch illegal porn or download extremist materials — which at the very least could lead to a difficult conversation with a law enforcement officer. The bottom line is, there’s a bunch of very good reasons to secure your line so that as few outsiders as possible can use your Wi-Fi. 3. How do I change my network credentials and router password? In many cases, your initial network login and password are generated by the provider either before or during setup. These often are either the same for all
Source: Kaspersky Lab official blogPublished on 2019-02-08
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  • 08 Feb 2019

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