Recent Cyber Attacks & News

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• Windows 10 Gets Temp Patch for Critical Flaw Fixed In Buggy Update
  Until Microsoft releases a permanent solution for the troublesome KB4532693 update, enterprises with Windows 10 1903 and 1909 are forced to delay applying the security fixes that come with it.
  Source: BleepingComputerPublished on 2020-02-22
• Windows 10 Gets Temp Fix for Critical Security Vulnerability
  Until Microsoft releases a permanent solution for the troublesome KB4532693 update, enterprises with Windows 10 1903 and 1909 are forced to delay applying the security fixes that come with it.
  Source: BleepingComputerPublished on 2020-02-22
• Are we having fund yet, npm? CTO calls for patience after devs complain promised donations platform has stalled
  Funding free software is 'still a very unsolved problem' says co-founder At the end of August, JavaScript package registry NPM Inc said it intended "to finalize and launch an Open Source funding platform by the end of 2019."…
  Source: The RegisterPublished on 2020-02-22
• Join Our Webinar on the Future of Customer Experience: Five Predictions
  What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. According to Cisco’s global contact center survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. As the gap between what customers expect and what they actually get widens, customers are continuing to be less tolerant and more likely to abandon a brand – even after just one bad experience. Creating a customer-centric culture starts by making CX a strategic priority for your business and core to your company values. And then, of course, it takes the right people, processes, and technology. If your goal is to become more customer-centric, please join me in this insightful webinar where I will highlight the driving forces shaping the future of customer experience. I will also discuss the critical role the contact center plays in CX initiatives in creating competitive differentiation and driving better business outcomes. Webinar Highlights In the webinar I will discuss my five predictions for the future of customer experience: How and why the customer expectation gap is widening. How customer loyalty will be driven by “feelings”, and what emerging measurements best assess customer sentiment. Why the contact center is evolving into the business “owner” of CX. Why AI is not reimagining the future – humans are. AI is “super-augmenting” resources in delivering tangible personal and business value. Why CX pursuits lean on more use of technology, but the human is still supreme. Join our 30-minute on-demand webinar today. To learn more about how to create a customer-centric organization read our white paper  To learn more about Webex Experience Management, click here. To learn more about Cisco Contact Center solutions, visit our website.  Learn More Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud The post Join Our Webinar on the Future of Customer Experience: Five Predictions appeared first on Cisco Blogs.
  Source: Security – Cisco BlogPublished on 2020-02-21
• Third time’s a charm, maybe: Bankers suing Oracle over claims of exaggerated cloud sales have another go at convincing skeptical judge
  Anecdotes of bullying customers fall short of legal standard to establish fraudulent intent The financial group suing Oracle for allegedly deceiving investors by inflating its cloud revenue this week took a third stab at articulating its claim against the database giant.…
  Source: The RegisterPublished on 2020-02-21
• To Upgrade or Not Upgrade? That Should Not be the Question
  When a new OS version is available for your phone, do you upgrade immediately or coast on the old version as long as you can? I’m a bit of a tech geek so I upgrade without hesitation to improve security and protect me from attacks and help me gain access to the newest features and capabilities. On the flip side, things have sometimes gone haywire on my phone when I upgraded, leaving me stuck between reverting to the old version, or waiting for a new version release to fix what broke.   While a mobile phone is an important part of my ability to do business, the upgrade scenario is exponentially simpler than what we see with software in large, complex networks. It’s more standalone than a network and easier to work my way out of a bind if the upgrade causes issues. In short, the potential risks and impacts of mobile phone operating system upgrades are low, so it’s easier to decide whether to upgrade or not.   However, network software is a different ball game.  Should organizations make it a practice to remain current to ensure they are always on the latest supported software versions that are right for them? After 20+ years at Cisco  leading teams that support customers, I argue that the answer is a resounding yes.  Why Not Sit on My Assets?  If you’re hesitant to perform network software upgrades, you likely have solid reasons behind your decision to delay. Cisco’s customer listening channels surface common customer themes about why they don’t consistently perform software upgrades:  Network metrics showing positive results, systems are running smooth with nothing failing, and auditors are not causing a stir. It takes time to upgrade network components and there are limited maintenance windows to perform upgrades. Introducing network downtime is painful and disruptive. Sometimes upgrades introduce issues into the network. Sometimes new features require learning curves, staff training, or more operational overhead. Sometimes software doesn’t perform as expected, or there appear to be quality issues. Sound familiar? It’s clear that the levels of risk customers are willing to take with software upgrades is directly proportional to the number of users that will be impacted—whether positively or negatively.   These are all valid points, but all things considered, I believe it’s best to stay as current as you can with network software. That being said, CIO’s, IT leaders are responsible for balancing the new features, productivity, and performance with cost, risk, and ensuring business continuity. They must be protectors and oracles for the business, managing both sides of the benefit and risk scale.  Assessing Organizational Risk Needs to Factor in Software   There are many factors when it comes
  Source: Security – Cisco BlogPublished on 2020-02-21
• Lawsuit Claims Google Collects Minors’ Locations, Browsing History
  A new lawsuit alleges that Google’s G Suite for Education program covertly collects data from students, violating both COPPA and other data privacy regulations.
  Source: ThreatpostPublished on 2020-02-21
• Active Attacks Target Popular Duplicator WordPress Plugin
  When patched last week, the bug affected at least 1 million websites. Zero-day exploits were going on then.
  Source: ThreatpostPublished on 2020-02-21
• Duped into running bogus virus scans at Office Depot? Dry your eyes with a small check from $35m settlement
  Treat yourself to a meal out or a case of bevvies... or an appetizer in SF or NYC Victims of dodgy IT support from Office Depot will start receiving compensation checks, a US consumer watchdog said Thursday.…
  Source: The RegisterPublished on 2020-02-21
• Duped into running bogus virus scans at Office Depot? Dry your eyes with a small check from $35m settlement
  Treat yourself to a meal out or a case of bevvies... or an appetizer in SF or NYC Victims of dodgy IT support from Office Depot will start receiving compensation checks, a US consumer watchdog said Thursday.…
  Source: The Register – SecurityPublished on 2020-02-21