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Hammersmith Medicines Research

"The fact that we can call DigitalXRAID at any time, night or day, has been fundamental to regaining a sense of control and security."

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Hammersmith Medicines Research (HMR) – Overview:

HMR was established in 1993 and is a UK based medical research company, specialising in Phase 1 and 2 trials. In addition to a 145-bed purpose designed facility, it also provides in-house laboratory services, scanning, pharmacy and endoscopy, and has completed over 850 clinical trials since its inception. It is presently providing a No-Cost COVID – 19 testing service for NHS staff, and is also on standby to perform live trials of coronavirus vaccines.

Hammersmith Medicines Research have a diverse and dispersed  infrastructure with a hybrid cloud environment, which they need to ensure is protected from breach.

HMR’s requirements and DigitalXRAID’s response:

HMR needed to further secure its digital assets following a highly publicised breach by MAZE group during the COVID-19 outbreak. Without delay, HMR’s senior management team approached DigitalXRAID for an urgent professional consultation. Following a comprehensive impact assessment, DigitalXRAID were able to identify and agree a security action plan, which commenced immediately. Penetration testing was used to ascertain HMR’s current security posture and potential exposure to further attack. DigitalXRAID’s CREST accredited 24/7 Advanced Threat Detection centre (Security Operations Centre, or SOC), which is one of only a handful of its kind in the world was implemented within a matter of weeks. For HMR, this means DigitalXRAID has effectively become their in-house cyber security team, constantly monitoring activity on their network, identifying threats and vulnerabilities as they arise, pro-actively improving security, and providing consultation and support as and when needed by the client. A thorough incident response plan and investigation was conducted with the reports presented to government agencies both on and off shore.

Why did HMR choose DigitalXRAID?

The attack on this critical infrastructure at a time of a national health crisis seems unfathomable, cruel and counter-intuitive. Upon recommendation of one of their main suppliers, DigitalXRAID was engaged and offered support and guidance prior to the enactment of the solutions outlined above. The swift action of HMR’s senior management team in engaging a professional cyber-security company to resolve their problems was decisive, and DigitalXRAID was able to provide its reputable and highly certified team of experts to guide them through this stressful time.

Feedback from John Ring; Director of IT at Hammersmith Medicines Research:

How quickly were you able to become confident in your systems after
our initial troubleshooting exercise?

Our IT department were reassuringly comforted by the approach DigitalXRAID had to our requirements and concerns from the outset.

What are your thoughts about our communications with your company,
both in the first instance and on an ongoing basis?

Whenever we communicate with DigitalXRAID it has been secure and hierarchically sensitive, with relevant conversations being directed to the appropriate person, whether they be technician or director.

How would you assess your security posture prior to your involvement
with DigitalXRAID?

Before engaging with DigitalXRAID the HMR IT department were responsible for the cyber security. Working towards a roadmap with cyber security at the fore, but with limited staff they were sadly dependent on consultant services.

Do you feel like you have a good understanding of the work that has
been undertaken and the solutions that have been put in place?

HMR IT have been involved from the onset and fully engaged to the extent that they are completely comfortable in a deep understanding of the capability, administration and management of the DigitalXRAID’s solutions.

We are a UK based company and are available 24/7 over the phone
and on e-mail. How useful have you found this, and have you found our
responses to you to be prompt and professional?

The fact that we can call DigitalXRAID at any time, night or day, has been fundamental to regaining a sense of control and security.

What have been the highlights of your engagement with us so far?

Being able to conduct high level meetings where our IT position was being challenged by cross examination was the highlight of our engagement. DigitalXRAID has been our unswerving support and we want this to continue moving forward.

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